CoolSwip.com and any related services, modules, functions, software or platforms (collectively, the “Services”) has been created in order to provide you a much easier way to run sweepstakes and competitions. These Terms & Conditions constitute a set of rules by which we operate such Services.
CoolSwip.com is a sweepstakes platform where you can create and manage your competitions, raffles and sweepstakes, and provide to your customers a fun and interactive experience with the guarantee and assurance that the winners are always chosen in a random and verifiable way, using our innovative method of selecting the winning ticket.
When you create a competition, you declare that you have the legal permission to do it in accordance with your country laws and that you comply with all the rules corresponding to your country laws and the locality from where you make the competition or sweepstake.
You are the only responsible for submitting and presenting the corresponding legal documentation before the competent authorities of your jurisdiction and for each competition you create.
CoolSwip.com reserves the right to eliminate any competition that violates the laws established by the competent authority in each case and the creator of the competition is responsible to compensate the participants if it is required.
At the moment you create your competition, you must specify with clarity the rules to participate, the way in which your customers get the tickets to participate, the maximum time for claiming the prize and how you will deliver the prize.
Registration and access
To access the Services, you must first subscribe to use them, provide the complete information requested and configure an email and password. The information provided can be updated at any time by accessing the Account Settings site of your account.
The access that you obtain to our services when registering, is granted ONLY for you. By logging into your account and using our Services, you are responsible for the activity that occurs through your account and the information shared.
We recommend that you keep your account password secure and always log out of the Services when you leave your computer unattended. We strongly advise you to notify us immediately about the unauthorized use of your account or about any related security breach, by contacting us at contact@ coolswip.com.
You are responsible for managing your sweepstakes plan, delivering the prizes to the winners and any product warranty. If you want to cancel a competition, this could have a legal impact according to the laws of your country. Any suspicious, irregular or irresponsible activity will result in the closure of your account.
PLEASE NOTE SOME THE SERVICES ARE CURRENTLY BEING PROVIDED IN THEIR BETA VERSION, THE FEATURES OF WHICH HAVE NOT BEEN FULLY IMPLEMENTED OR REFINED. AS WITH ANY BETA VERSION, THE SERVICES CURRENTLY CONSTITUTE A WORK IN PROGRESS AND AS SUCH, THERE MAY BE UNRESOLVED ISSUES. WHILE WE APPRECIATE YOUR PATIENCE DURING THIS FINALIZATION STAGE, WE ENCOURAGE YOU NOT TO USE THIS BETA VERSION OF THE SERVICES UNLESS YOU ARE COMFORTABLE USING BETA SOFTWARE AND UNDERSTAND THE IMPLICATIONS THEREOF.
Furthermore, please note that currently the Services were created with the intent to be used by companies and users where the legislations allow to use this kind of services. If your country laws do not let you use this kind of services, PLEASE DO NOT USE IT. Keep in mind that CoolSwip makes no representations or declare that the Service is appropriate or available for every country.
Accounts of participating users
By participating in any of the competition of the website you will be included in the competition that you chose to participate using the number of tickets or participations you chose to enter.
By participating in any of the competitions you accept our random and verifiable way of selection of the winning ticket.
When you participate in any competition, you agree that the time to claim the prize may vary in each competition. If you do not claim your prize within the agreed time, the creator of the competition may re-draw the prize among the list of participants. If you win a prize, you accept the terms of delivery of the prize established by the creator of the competition, which may or may not require shipping costs and other legal and tax costs depending on the location of the creator of the competition and his location.
By participating in any competition, you declare that all the data you have provided when registering on the website CoolSwip.com, are real, true and accurate and that you are in legal age to participate in sweepstakes competitions according to your country laws.
CoolSwip.com is not responsible for the delivery of the prize or the conditions of the product or any guarantees of the prizes. We only provide the service of the sweepstakes platform. Each company and competition creator that makes a competition is responsible for delivering the prize to the winner as it is offered and with the guarantees it offers.
Ownership of the services provided to you
The underlying platform of the Services is owned by GLOBAL NETWORK SOLUTIONS, CoolSwip TM. By subscribing to our Services, CoolSwip grants you a personal, revocable, non-assignable, and non-exclusive free license to use the Services for the term of the subscription in accordance with the Terms, unless terminated earlier.
“CoolSwip” and other trademarks, slogans, service marks and trade names which appear via the Service are proprietary to CoolSwip. You shall not remove or alter any copyright notice, trademark or other proprietary or restrictive notice or legend affixed to any material provided by CoolSwip. Except as expressly set forth herein, no right, license, or interest to such trademarks are generated or granted hereunder.
Please note that CoolSwip facilitates to companies running competitions which as a user you can enter. By participating, you acknowledge that the "Competition Owner" is fully responsible for ensuring that their competition complies with all applicable rules & regulations in the countries for which it is operating. CoolSwip is not responsible for, or liable for the failure of any Competition Owner or Competition Creator to comply with these rules.
"Competition Owners" must also be responsible for ensuring that their competition fully complies with all rules & regulations of any social network or Third Party on which is it run. CoolSwip will not be held responsible for the loss of any data or accounts due to actions from Third Parties that relate to activity that is against their guidelines.
As CoolSwip can be used from the internet in any country, by using CoolSwip you acknowledge that you are responsible for compliance with any local laws.
COOLSWIP DOES NOT SPONSOR, ADMINISTER OR ENDORSE THE CONTENT OF ANY PROMOTION OR GIVEAWAY DISTRIBUTED THROUGH THE SITE UNLESS OTHERWISE STATED AND IS THEREFORE NOT LIABLE.
CoolSwip may require you to provide personally identifiable information in order to participate in certain promotions. In the event that you choose to provide personally identifiable information, you acknowledge and agree that CoolSwip may use any information you provide consistent with CoolSwip and these Terms of Service.
Technical support is provided to you by CoolSwip Team via email during regular business hours, by sending your technical inquires to contact@ coolswip.com, Coolswip shall respond to you via email to your support request within a reasonable time-period.
Account Content & Use of Services
You shall be solely responsible for the information you or any of your authorized users transmit or submit through the Site or the Services. You expressly agree that your use of the Services and your account content will not:
- Run a competition without the intention of awarding a prize;
- Run a competition to refer users via a referral link into another competition;
- Ignore CoolSwip generated entries by picking an external winner - unless specifically mentioned in your Terms & Conditions. For example, running a CoolSwip campaign and picking winner via retweets only, this defrauds users of their entries generated via CoolSwip.
- Setup a fake giveaway or competitions with the sole intention of driving entries to a real giveaway (without the intention of providing a prize for your campaign);
- Giveaway game keys purely for the purpose of farming followers for various groups or other social accounts;
- Continually extend the end date of a campaign without users agreeing to terms that allow it;
- Run a campaign that is purely designed to exchange followers (or other actions) and not for business purposes;
- Encourage users to break the Terms Of Services of an external site.
- Use or copy prize images that you do not own the copyright to;
- Create multiple or false contestant accounts for the purpose of increasing campaign entries or redeeming multiple rewards;
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Sublicense to, transfer, network, transmit, distribute, or permit use of the Service by, any third party without permission;
- Reverse engineer, decompile, or disassemble any aspect of the Service;
- Attempt to automate entries with the intent of defrauding the Competition Owner;
- Forge headers or otherwise manipulate identifiers in order to disguise the origin of any data transmitted to other users;
- Interfere with or disrupt the Service or other user’s use of the Service;
- Reproduce, duplicate or copy or exploit any other portion of the CoolSwip Site.
- Modify, adapt or hack the CoolSwip Site or falsely imply that some other site is associated with CoolSwip Site
- Create multiple accounts after your account has been disabled;
- Knowingly run campaigns on behalf of users that are already banned for previous Terms Of Service violations;
Breach of any of the Terms Of Services may result in a permanent account ban, or initiate an investigation whereby CoolSwip may ask for more information from you (such as communication with winners). During this time any live giveaways or competition inside the account may suffer interruption, until such information is presented.
Third Party Applications & Reliability
While the primary purpose of the Services is to allow others to organize their competitions and giveaways, they may use third party websites links, applications, interfaces and other materials (“Third Party Applications“), it should be made clear that CoolSwip does not own or control any of these. As CoolSwip serves only as collector of such Third Party Applications for your convenience, it does not in any way endorse, recommend or make any recommendations in relation to any such Third Party Applications. Similarly, while CoolSwip monitors the working condition of the connectors to such Third Party Applications and is committed to resolving any issues that may arise from a third party changing the login procedure of its application, it is not liable, nor can it be held responsible, for any changes or the inoperability of such Third Party Applications, whether temporary or permanent.
CoolSwip also assumes NO responsibility for the content, guidelines, privacy policies, or practices of any third party and by using the Services you expressly relieve CoolSwip from any and all liability arising from your use of any Third Party Applications.
Right to Shut Down, Deny or Limit Access, Remove Content
CoolSwip reserves the right to suspend or terminate your account at any time and for any or no reason at all, at our sole discretion. Accordingly, CoolSwip reserves the right to remove any user content, which is abusive, illegal, disruptive, or that otherwise fails to conform to our standards, and to limit or revoke your access in full or in part to the Services, in its sole discretion, at any time, and for any reason, including, but not limited to technical difficulties or violation of these Terms.
We welcome any feedback or comments from you, any ideas, feedback or suggestions pertaining to our business, such as ideas for new or improved products or technologies, website or tool enhancements, processes, materials, marketing plans or new product names, please email us to contact@ coolswip.com
YOU ACKNOWLEDGE, THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THAT THE SERVICES, THE SITE AND OTHER MATERIALS PROVIDED TO YOU UNDER THIS AGREEMENT ARE PROVIDED ON AN “AS IS” BASIS. USE OF THE SERVICES AND RELIANCE ON THE SITE CONTENT IS DONE SOLELY AT YOUR OWN RISK. COOLSWIP DISCLAIMS ANY AND ALL WARRANTIES RELATING TO THE SERVICE, THE SITE, THEIR CONTENT AND OTHER MATERIALS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WE DO NOT WARRANT THAT THE SITE OR THE SERVICES PROVIDED WILL BE ERROR-FREE, THAT THE ACCESS TO THE SITE WILL BE UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE OUR SERVICES AVAILABLE ARE OR WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Liabilities and Indemnities
You shall indemnify and save harmless CoolSwip and its directors, officers, employees, representatives and agents (“Related Parties”) against all demands, claims, actions, liabilities, losses, costs, damages or expenses whatsoever (including reasonable attorneys’ fees) (“Damages”) asserted against, imposed upon or incurred by CoolSwip and/or any of its Related Parties resulting from or arising out of any violation of these Terms by you or arising and related to your use of the Services.
COOLSWIP WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR SIMILAR DAMAGES, THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE SERVICES, WHETHER THE MATERIAL IS PROVIDED OR OTHERWISE SUPPLIED BY COOLSWIP OR ANY THIRD PARTY.
Confidentiality and Privacy
(a) These Terms constitute the entire agreement between the parties concerning the subject matter hereof, replacing any prior agreements; (b) You affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms; (c) Failure to enforce any provision will not constitute a waiver of that provision. If any provision is found unenforceable, it and any related provisions will be interpreted to best accomplish the unenforceable provision’s essential purpose.
Creators of Money Competitions
The Money Competitions have been developed to provide an alternative way of selling products through the Internet. You can create this type of competition only with your products or products that you have the right to market through the internet.
By creating a competition, you agree to be legally able to perform this competition according to the laws of your country and from where you are. you also agree to be the only responsible for presenting any documentation that laws of your country or of the country from which you are performing the competition require you, you also agree that you are the only subject demandable and punishable if you have violated any law. You agree to be solely responsible for paying to your government, your country or any tax collector, or institution under which you as a citizen operate, all taxes and payments required by these institutions according to the laws of your country or the country from where you are performing the competition.
By creating a competition, you agree to be solely responsible for the product warranties and any warranties for loss and accident related to the transportation and shipping of the product that you have decided to use to create a competition.
When creating a competition, you must appropriately choose the shipping option corresponding to your product and that is according to the method of shipping or the way of obtaining the prize by the winner. When you select a shipping option, this will be the option that applies to that competition you have created. Once the competition is created you cannot modify it. If you want to charge the winner with any shipping costs, tax costs, handling of the product or any other cost related to the product, you must specify it in the details of the competition at the moment of creating it. If you have not specified clearly and in detail any extra cost related to the product, the winner will not be obliged to pay any cost to obtain the prize.
In the event of a dispute, the winner may receive the price of the product you have drawn and you may remain with your product to be drawn once again.
Please note that if your account has received more than 1 dispute, your account may be permanently closed to keep the CoolSwip community operating in harmony.
Our website, CoolSwip, has been carefully designed to serve as a social platform for users and companies that want to make sweepstakes and competitions in a fun, organized and transparent way; our team works hard to maintain the highest standards of quality and confidence in the community of participants, that is why at CoolSwip.com we reserve the right to suspend, cancel or close your account at any time, for any reason or no reason in our sole discretion, temporarily or permanently, without prior notice and without any compensation towards you. As a result, CoolSwip reserves the right to remove any content from the user or the creator of the competition that could be abusive, illegal, harmful or otherwise does not comply with our standards, and to limit or revoke your total or partial access to the Services, in our sole discretion, at any time and for any reason, including, among others, technical difficulties or violation of these Terms. If you understand that we have made a mistake, you can contact us through our email and we will gladly review your case.
If you send the prize to the winner, remember to keep the shipping receipt with clear and legible details. If the product is lost on its way or the winner claims not to have received it, we will require a clear photo of your shipping receipt. If you cannot provide clear and real information about the shipment of the product, it is possible that the winner receives the amount for the value of the product and you do not receive any benefit from that operation, and you will be responsible for the loss.
If you create a competition and you want the winner to be responsible for picking up the prize of the competition, you must specify in the details of the competition at the time of creating it, and choose the option: "The winner must pick up the prize" and then write the exact address in the next text field that asks for it. Be as specific as you can and write: The Country, City and the exact address where the winner will go to collect your prize, as well as the best time to schedule the meeting. Once the competition has been created, you will not be able to change the place to collect the prize.
At the end of a competition, both the winner and the creator of the draw will be informed by email and in their respective accounts on CoolSwip automatically, about the phone number and the email provided by each one involved, to achieve better communication between the parties and make the experience of winning a prize as pleasant and happy as possible.
Once the competition is over, the winner has a period of 7 days to claim the prize on their CoolSwip account; after that time, if the winner has not verified his/her data, the system will choose a new winner among the participants automatically. Once the winner is verified, you as the creator of the competition, will receive an email with the winner's information and you must inform him immediately of the day and time he/she will be able to collect his prize. If you need to change the place or time that you previously indicated as the place and time where the winner must pick up your prize, for whatever reason, you should contact the winner, however, the winner is not required to go to a different place from the one specified in the details of your competition. Keep in mind that the winner could open a dispute against you and you could lose the funds accumulated in your competition.
On the other hand, if the winner does not appear at the place or at the time specified by you in the details of the competition, for whatever reason, then the winner is responsible for coming to receive the prize in the place and in the time that the creator of the competition says, but this new place cannot be more distant than 1 km from where it had been agreed in the competition and being no later than 3 days from the date you agreed upon at the time of contacting and according to the details specified in the competition.
If the winner opens a dispute at any time, the funds will be frozen until the dispute is resolved, you have the opportunity to read the dispute message and respond to the dispute. Our Dispute Solving Team will examine the case. If the winner of the draw turns out to be the winner of the dispute, he / she could receive financial compensation corresponding to the price specified by the creator of the draw at the moment of creating the competition. If the creator of the competition can prove at any time that the winner is not interested in collecting his prize or for some reason cannot go to the agreed site for whatever reason, CoolSwip will re-draw the prize among the other participants. Keep in mind that we may ask for photographs, screen shots or any other evidence of conversations between the parties to make a decision.
If you do not specify in the details of your competition that the winner is responsible for picking up your prize, then you agree to be responsible for shipping the product to the winner.
If the winner opens a dispute for not being satisfied with the quality of the product of your competition, or if the product has breakages, cracks, damage, malfunctions or anything else that is the reason that the winner rejected the product received, if these features have not been specified in the details of the competition, you may have to pay the return costs of your product. The winner could receive the funds corresponding to that competition, being only you responsible for any monetary loss and of any other losses.
If CoolSwip suspects fraudulent activities in your account or in your way of acting with the management of winners' prizes, your account will be closed and you will not be able to create more competitions or receive any pending funds or the balance in your account.
When you create a competition, you agree to be solely responsible if the product is lost or damaged while it is in your possession and after having sent it. You agree to create competitions at your own risk.
Sometimes a proof of delivery is not enough to prove that you have shipped the product.
Remember to specify clearly and with all the details the characteristics of your product at the time you create a competition, in case of a dispute we will carefully read the characteristics of your product, the conditions you offer to the participants and the guarantees related to the shipment of the product and the guarantees of the product if you offer any. We will also take into account the photos that you offer to participants in your competition to verify that they are truly the product that you are raffling.
If you create a competition and do not add any details related to the product, the shipping of the product or with the guarantees of the product that you have chosen to create a competition, or if you add unclear details, or if you add information that does not clearly specifies some or no responsibility on your part towards the winner of the competition that you have created, or if you simply do not add any details or any information, you, as the creator of the competition agree to be responsible for sending the product to the winner with the same specifications graphic, photographic and descriptive that you use to create such competition within a period of no more than 7 days after the winner verifies his account and claims your prize. Once you send the prize to the winner, you must press the "Mark as Send" button in that competition on your account.
The winner has 7 days, extendable to 14 days, to receive the product that you have promised to send by accepting our terms and conditions to create competitions, and the winner must accept the conditions and characteristics of the product that you have used to create the competition, under the same conditions and exactly as you offered it when creating the competition and when you provide any graphic, photographic or descriptive information to create that competition.
The winner has a period of 7 days extendable to 14 days after you have marked the product as sent, to click on the button of his account: "I have received my Prize and I accept it", at that time the price specified by you when creating the competition and that has been collected by our platform, will be deposited in the form of a balance in your CoolSwip account. You can use your balance to:
a) participate in any of the competitions marked with the Money Competitions icon,
b) Send your balance to your friends in exchange for money.
c) Withdraw it to your PayPal account or to your bitcoin wallet or Wester Union.
You agree that, when you decide to withdraw your funds from your balance, this transfer may be subject to delays, withholding taxes, shipping costs, transfer costs and any other cost in accordance with the payment method you have choose, commissions, third party commissions, your currency, the laws of your country and other factors.
If you do not mark the prize as sent before 7 days after the winner verifies your account and claims your prize, the system will automatically send the accumulated amount of that drawing to the winner.
When you create a Money Competition, you agree that CoolSwip.com will add a percentage to the value of your product which will be reflected in the form of an increase in the total number of tickets available and this will always happen for all competitions of this kind. You also agree that CoolSwip.com will use this increase in value and will take it as payment for the services offered on the platform. CoolSwip.com reserves the right to modify this percentage of the value of the product under its sole and absolute criteria and at any time while the competition is active.
All the amounts collected from the competitions that you have created in your account, will be deposited in your CoolSwip account automatically in the form of Balance. Your new balance will be deposited at the moment the winner marks the product as received, or after the time dedicated to the delivery has been exhausted, except when a dispute has been opened.
When you create your account as a Creator of Competitions, you can create 5 Money Competition for free, after that, you must buy any of our membership plans to continue creating more.
By participating in a competition, you agree to carefully read the details included (if any) of this competition. Some competitions may not include the cost of shipping, others may include the cost of shipping within a certain geographic area or within a country, other competitions will require you to go to pick up the prize in case of being a winner. To see all the details of a competition, click on the link "More Information" located in the participation window of that competition or by clicking on the competition photo from the HOME page or in the COMPETITIONS site.
When you participate in a competition, you agree to read in detail the conditions specified by the creator of the draw, if any, you also agree to get assisted by any translation service that you need or require to fully understand all the information corresponding to that competition and accept its terms and conditions of participation and the conditions and characteristics of the product, you also accept its policies to disqualify a winner that could have that particular competition, if any.
If the creator of the competition does not offer any guarantee of the quality of the product, you agree to participate without any guarantee of return of the prize in case of damage due to use, manufacturing defect or damage due to expiration, as long as it is after you have accepted the product. Normally the used products do not include guarantee, you participate at your own risk.
If you participate in a competition and you are not selected as the winner, you agree that you will not be able to claim your tickets in return or receive any financial compensation. The winners are chosen at random and in a 100% verifiable way using our advanced and innovative system to choose the winner ticket. Therefore, you as a participant agree that you will not always be the winner of the competition where you have decided to participate. Each Ticket is an opportunity to win the prize of the competition where you have participated, therefore, the more you participate, the more likely you are to win. You agree to participate at your own risk.
Please note that you are solely responsible for guarding your password to access your account, if you think someone is using your account or using your name and personal data in another account without your permission or consent, you must inform us immediately about this situation. If you lose access to your account or do not remember your password or think someone else has changed your password, you can regain control of your account as long as you have access to the email associated with your account or your Facebook account or Google.
If you decide to participate in a competition in which the creator of that competition has specified that the winner is responsible to pick up the prize, in case you are chosen as the winner, the costs related to your transfer, your trip, or any other expense related to your transportation will be your responsibility, it is your responsibility to obtain the product traveling to the address where the prize is. If the creator of the competition changes the prize collection address, you can open a dispute by clicking on the "OPEN DISPUTE" button of this competition on your account.
If you do not have a balance to participate, you can obtain a balance by purchasing one of our Competition Creators Membership Plans. These plans have been designed to give you the ability to use our innovative sweepstakes creation tools and to be part of our creators’ members. These plans recharge your account and you can always use your balance to participate.
If you have a positive balance in your account when participating in any of the "Money Competition", the system will use this balance to pay automatically.
If the laws of your country prohibit you from using any of our services, our tools or our website, then you can not use them. When opening an account of any kind, when using our services, when creating a competition and when entering our website www.coolswip.com, you declare:
1-Be fully aware of what you are doing.
2-Have thoroughly investigated the laws of your country and the country where you use our services.
3-Being the only responsible if you violate any law in part, or completely when using our services.
4-Do not have problems with the justice of your country or with the justice of the country where you use our services.
5-Not be related to money laundering.
6-Not be related to terrorism.
7-Do not use our services to promote hate, cause any harm, promote any type of discrimination.
8-Do not use our services to try to cheat, confuse, harm others morally, physically, economically or in any other way.
9-Do not use our services with bad intentions.
10-Use our services in an orderly, organized manner, providing real and accurate data.
11-Faithfully comply with all accepted and acquired responsibilities when using our services.
Similarly, by using our website and any of our services, you declare and agree not to use our services to promote sexually explicit content, not promote or use our services to promote pornographic products or that contain pornography of any kind, or images or texts with inappropriate content that may offend, damage, damage the image of others, discriminate or bullying others.
Winner of a competition
If you have been chosen as the winner of a competition, you will receive an email and a notification in your CoolSwip account with instructions to claim your prize. By clicking on the button "Claim my Prize" we will ask you to review and/or update your contact information. Please fill in all your information correctly, the data you provide will be used by the creator of the competition to contact you. Any incorrect information could result in you not receiving your prize.
If you have been selected as a prize winner, you have 7 days to go to your account, verify your data and click on the button: "I declare to be the owner of this account and all the information I have provided is correct and updated".
If you do not confirm that your details are correct and are updated within 7 days after you being selected as the winner, the system will qualify your account as abandoned and the prize will be re-drawn among the other participants. If you do not click on the button on your account verifying that you are the owner within 7 days of the draw, you will not be able to claim your prize and you agree to this.
CoolSwip reserves the right to request additional information (such as, driver's license, personal identification card with photo, invoices for payment of services in your name, residence certificate, bank information) depending on the value of the prize you have won using our services or for any suspicious activity. In certain cases, we may require some notarized documents. The transaction could be frozen until the verification of your identity has been considered satisfactory by the competent authorities that request it in accordance with the money laundering laws.
Our system may request additional identification information at any time at the request of any competent authority or through the application of any applicable law or regulation. CoolSwip can also make queries using third parties to verify your identity and/or the details of your account. You must provide accurate and real information to get the prize you have won.
When you verify your information and claim your prize, the creator of the competition has 7 days to send your prize and mark it as sent. You have the opportunity to extend this time up to 14 days if you think you need more time to receive your prize. After this time, the funds will be deposited in the account of the creator of the competition automatically. You can at any time mark your prize as received and the funds will be transferred to the account of the creator of the competition. Mark your prize as received ONLY if you have already received it and if you are satisfied with it, after marking it as received, you can not open any dispute related to this competition or make any claim. The period of the process of receiving the prize only lasts 7 or 14 days, if you think you will not receive your prize, or if you think that the creator of the competition has marked the product as "sent" without having sent it, or for any other reason, you will always be able to open a dispute before the 7 or 14 days are exhausted as you have chosen for that competition.
If you have been chosen as the winner of a competition and the creator of the competition does not respond or for any reason is unable to send your prize or refuses to send you your prize, you must open a dispute by clicking on the "OPEN DISPUTE" button located in that competition on the "My Prizes" site in your account.
When opening a dispute, please write us what is the reason for it. The creator of the competition will also receive your message and will be able to respond.
You accept that, the creator of the competition in which you have turned out to be the winner, is solely responsible for delivering your prize in the conditions exhibited by the creator of the competition and with the same characteristics that competition has been promoted. You also accept that if you do not receive your prize, or if you are not satisfied with the product received due to clear differences between what has been promoted and what you have received, or due to a bad description of the product , or for lack of description of the product, or for not having expressly detailed in the competition any malfunction, and/or breakage of the product, or not having clearly expressed any detail of the product that harms its regular or total functionality, you could receive a monetary compensation in the form of a balance in your account and according to the price of the product specified in the “more info” page of that competition which is the price that the creator of the competition valued the product at the time of creating the competition.
You agree that, if you decide to withdraw your balance in the form of payment, using any of the withdrawal methods provided in the platform, it will be subject to withholding taxes, shipping costs, transfer costs and any other cost in accordance with the method of payment you have chosen, your currency, the laws of your country and other factors. You also accept that we may not be able to send you your funds if you are in a country within the international restrictions of free trade, with economic blockades, by prohibition of your government, or by request of justice, or for reasons beyond the control of our will or our power.
Once you have received your prize, we kindly ask you to log in to your account and click on the "I HAVE RECEIVED THE PRIZE AND I ACCEPT" button.
You have 7 days to confirm that you received your reward and agree to it or to open a dispute or to increase the total waiting time by up to 14 days. After that time, if you have not opened a dispute, the funds will be deposited into the account of the creator of the competition automatically by the system.
If you decide to click on the button "I have received the Prize and I accept it" without having received the prize or without knowing the estate of the product, you will lose all claim rights to open a dispute on our platform.
If you win a competition, you agree to be solely responsible for paying your government, your country or any tax collecting institution under which you as a citizen operate or according to the jurisdiction where you will receive your prize, all taxes and payments required by those institutions according to the laws of your country or the country where you are when receiving your prize.
If you do not receive your prize or if the product is not as described in the details of the competition, or if the creator of the competition is charging you an amount of money for any reason, without specifying it before in the details of that competition, or If you think you are the victim of a scam, you can click on the "Open a dispute" button and write us your concern. We will work to solve the situation. You may be eligible for a refund of funds according to the price specified by the creator of the competition at the time of its creation.
This document was last updated on July 10, 2019.